Frequently Asked Questions

Welcome to our FAQ page!

Here you'll find answers to our most commonly asked questions—from how to book and what’s included in our services, to dietary accommodations, fees, and everything in between. We’re here to make your event seamless from start to finish.

Booking, Payment & Cancellation

What is your order minimum?
 Our order minimum is $800 for weekday (Monday–Friday) drop-offs. For weekends and special events, the minimum is $1,500 on food and beverage.

How far in advance do I need to book my catering order?
 We require at least 7 days’ notice for all orders to ensure proper planning and quality service.

How do I confirm my event booking?
 A 50% deposit is required to confirm your event. The remaining balance is due at least 3 days before your event date.

What forms of payment do you accept?
 We accept credit cards, checks, and bank transfers. Note: Credit card payments incur a 3% processing fee.

Can I cancel my order and receive a refund?
 Yes. Cancellations made more than 7 days before your event receive a full refund. Cancellations within 7 days are non-refundable. Order changes must be made at least 5 days in advance and may be subject to a fee.

Catering Services

What levels of catering service do you offer?
 We offer four flexible service tiers to meet your event needs:

1. Disposable Drop-Off Delivery

Perfect for casual gatherings. We deliver and neatly set up your buffet using high-quality disposable servingware.

What’s Included:

  • Disposable chafers to keep food warm

  • Elegant disposable platters

  • Plates, cutlery, and napkins (all disposable)

  • Clear disposable tent cards for menu items

    Pricing: Includes a discounted 10% service charge and a standard delivery fee.

2. Standard Drop-Off with Equipment Pickup

Ideal for events needing a polished buffet without on-site staff. We deliver, set up, and return to pick up equipment.

What’s Included:

  • One table linen

  • Stainless steel chafing dishes

  • Elegant reusable platters

  • Disposable plates, cutlery, and napkins

  • Printed menu in a tabletop frame

  • Labeled tent cards

  • A few to-go containers for leftovers

Pricing: Includes a 20% service charge and a delivery fee.

3. Staffed Buffet

Our most popular option! Includes everything from Standard Drop-Off plus a friendly on-site buffet attendant.

What’s Included:

  • On-site attendant for 4+ hours

  • Continuous buffet maintenance and guest support

  • Post-event cleanup and pickup

Pricing: Includes a 20% service charge, delivery fee, and staffing fees (4-hour minimum).

4. Fully Staffed Events

Perfect for formal events with passed apps, bar service, plated meals, and custom staffing.

What’s Included:

  • Custom staffing (servers, bartenders, chefs)

  • Help with rentals and layout

  • Multi-course meals or passed service

Pricing: Varies based on scope. Quotes available upon request.

Rentals, Setup & Event Logistics

Do you provide tables, chairs, or linens for events?
 We do not provide rentals in-house, but can coordinate through trusted partners. A coordination fee may apply.

Who is responsible if rental items are damaged or lost?
 Clients are responsible for damaged or missing items and will be charged replacement fees accordingly.

How much time do you need to set up at the event?
 We typically need 1–2 hours for setup, depending on service level. Timing will be confirmed during planning.

Do I need to provide buffet tables?
 Yes. Clients must provide buffet tables or arrange for rentals. We’re happy to help coordinate.

Special Programs & Discounts

What is the Chef’s Daily Menu?
 This is a rotating daily menu offered at a discounted rate for corporate and recurring lunch clients.

Do you offer corporate partnerships or volume discounts?
 Yes! Clients who order 4+ times per month or spend $15,000+ monthly qualify for free delivery, waived service fees, and custom pricing.

Staffing

How long does your staff stay at an event?
 Staff stays for a minimum of 4 hours, including setup, service, and breakdown.

What do your staff wear at events?
 Our staff wears professional black catering attire. Formal uniforms available upon request with advance notice.

Leftovers & Packaging

Can I keep leftover food from my event?
 Yes! Leftovers are yours to keep after signing a liability waiver. For staffed events, we’ll pack them for you.

Do you provide containers for leftovers?
 We include a limited number of to-go containers. Let us know in advance if you need more.

Fee and Charging

What does your 20% standard service charge cover?
 It covers essential operations: serving equipment, logistics, food prep, cleanup, customer service, and allergen labeling.

What is the delivery fee and what does it include?
 Our standard delivery fee covers drop-off and pickup within a 45-mile radius, within a 2-hour window. Outside that window, an additional fee may apply.

Is there an additional fee for long-distance deliveries?
 Yes. We charge $2.00 per mile (one way) for deliveries beyond 45 miles.

Do you charge a rush order fee for last-minute bookings?
 Yes. Rush fees range from 10% to 25% of the food/beverage total based on timing and complexity.

Is there a small order fee for boxed lunches?
 Yes. A minimum of 15 per boxed lunch type is required. Smaller orders incur a 15% small order fee.

Licensing, Insurance & Safety

Are you a licensed and insured catering company?
 Yes. We are fully licensed and insured, and can provide a Certificate of Insurance (COI) upon request.

Can I customize the menu for my event?
 Absolutely! We will work with you to create a customized menu that fits your theme, dietary needs, and budget.

Can you accommodate dietary restrictions such as vegan, gluten-free, or allergies?
 Yes! We accommodate most dietary needs including vegan, vegetarian, gluten-free, and allergen-sensitive menus. Please notify us at the time of booking.

Do you provide allergen labeling on your menus?
 Yes, all menus are clearly labeled with allergens and dietary symbols. We can also provide on-site signage.

Sustainability & Packaging

Do you offer eco-friendly packaging options?
 Yes. Compostable and recyclable options are available upon request. Additional fees may apply.

What type of packaging do you use by default?
 We use disposable but non-compostable packaging by default. Let us know if you’d like to upgrade.

Tastings & Sample Menus

Do you offer tastings before booking?
 Yes! Tastings are available by appointment for large or formal events. Fees apply but are credited if you book.

What is included in a corporate tasting?
 Corporate tastings serve up to 4 people and include samples from our boxed lunches, breakfast, plated buffets, and appetizers.

How much do tastings cost?
 Tastings start at $150 and are credited toward your next order if you book with us.

Additional Questions & Support

What should I do if I have a problem with my order?
 Contact us within 24 hours of your event. We take feedback seriously and will do our best to make it right.

How can I get in touch if I have other questions?
 We’re always here to help. Call, email, or message us directly, and one of our team members will respond promptly.